Planyard subprocessors
The third-party services that may process data on Planyard's behalf. Your project and cost data is hosted in Frankfurt (EU). The tables below show what each service does and where it processes data.
Last updated 11 November 2026.
Platform services
These services are part of running the platform.
| Service | Purpose | Location |
|---|---|---|
| Google Cloud Platform | Hosting, storage, backups, key management, messaging and task queues, OCR (Document AI) and AI document extraction (Vertex AI, Gemini) | EU (Frankfurt). OCR and AI extraction run on EU endpoints. Requests are not logged, the content processed is not stored, and nothing is used for model training. |
| Sentry | Error monitoring | EU |
| PostHog | Product analytics and session replay | EU |
| Fullstory | Product analytics and session replay | EU |
| AWS SES | Transactional email | EU (Frankfurt) |
| HubSpot | CRM, contact sync and in-app chat | EU |
| Chargebee | Subscription billing | EU |
| Stripe | Payment processing behind Chargebee | USA (EU entity, Standard Contractual Clauses) |
| Microsoft Entra ID and Google Sign-In | Single sign-on, only if your users choose to use it | Entra ID: depends on your tenant. Google Sign-In: USA. |
Supporting services
These services handle correspondence, notifications and analytics.
| Service | Purpose | Location |
|---|---|---|
| Google Workspace (Gmail) | Support and customer correspondence | EU (data region enabled) |
| Slack | Internal notifications (sign-ups, feedback, integration errors) | USA |
| Google Analytics | Website analytics | USA |
| Fireflies | Meeting transcription | USA |
| Mailerlite | Marketing newsletters | EU |
AI tools used for support
Our support team uses these to draft replies. They are never given your project data.
| Service | Purpose | Location | Data use |
|---|---|---|---|
| Anthropic (Claude) | Support email drafting | USA | Company plan, no model training. Not used on your project data. |
| OpenAI (ChatGPT) | Support email drafting and internal analysis | USA | Company plan, no model training. Not used on your project data. |
Integrations
Integrations such as Xero, QuickBooks, Procore, Sage, MYOB, PlanGrid and Directo are connected by you. Data is shared only on your instruction, under your own contract with each provider. They are not Planyard subprocessors.
Changes to this list
Customers with a data processing agreement are notified at least 30 days before a subprocessor is added or replaced. Questions: security@planyard.com. See also the security overview and the AI policy.
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